30-Day Return Policy

At Julian & Claire Toronto, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 calendar days of receiving your order.

To ensure your return is handled correctly, all returns must first be arranged through our Customer Care Team. Please do not send any items back before receiving return approval and the correct return instructions from us.

Please note that return shipping costs are the customer's responsibility, and returns must be sent to our designated return warehouse in Asia.

 

Return Eligibility

Return period: You may request a return within 30 calendar days of receiving your order.

Item condition: Returned items must be unused, unworn, in their original condition, and include all original tags, packaging, accessories, and documents.

Items that do not meet these conditions may not be eligible for a refund.

 

How to Return an Item

Contact our Customer Care Team: Email contact@julianclairetoronto.com with your order number, the item(s) you wish to return, and the reason for your return.

Receive return instructions: Our Customer Care Team will provide your return approval, the correct return address, and clear instructions by email. Please do not return your order before receiving these instructions.

Package the item: Securely package the item in its original packaging and include all original tags, accessories, and documents.

Ship the item: You are responsible for arranging and paying for the return shipment to our designated warehouse in Asia. We strongly recommend using a trackable shipping method, as Julian & Claire Toronto cannot accept responsibility for lost return shipments.

Send us the tracking information: Once your return has been shipped, please email the tracking details to our Customer Care Team so we can monitor your return and assist with processing.

 

Refund Process

Inspection: Once your return has been received, we will inspect it to confirm that it meets our return conditions.

Refund: If your return is approved, the refund will be issued to your original payment method. Please allow approximately 5–7 business days for the refund to appear, depending on your bank or payment provider.

 

Exchanges

Need a different size, colour, or another product? Please contact our Customer Care Team, and we will be happy to assist you.

Please note that any shipping costs associated with an exchange are the customer's responsibility.

 

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. Where applicable, these products will be clearly identified as non-returnable on the product page.

 

Need Help?

Our Customer Care Team is always happy to assist you.

Email: contact@julianclairetoronto.com

Customer Care Hours: Monday to Saturday, from 9:00 AM to 5:00 PM (Eastern Time – Toronto).

Our Customer Care Team aims to respond to all emails within 24 hours.