Terms of service

Last updated: April 4, 2026

These Terms and Conditions apply to your use of julianclairetoronto.com, to all products and services offered by Julian & Claire Toronto, and to all agreements entered into between the customer and Julian & Claire Toronto.

Julian & Claire Toronto is a trading name operated by L&D Ecommerce Limited.

By visiting our website, creating an account, submitting an order or purchasing a product, you confirm that you have read and agreed to these Terms and Conditions, together with our Shipping Policy, Return and Refund Policy and Privacy Policy.

If you do not agree to these terms, you should not use the website or place an order.

 

 

1. Definitions

In these Terms and Conditions, the following definitions apply:

  • Julian & Claire Toronto, we, us or our: The trading name operated by L&D Ecommerce Limited.
  • Website: The website julianclairetoronto.com and its related pages.
  • Customer or you: Any person or legal entity that visits the website, creates an account or purchases a product.
  • Products: The clothing, accessories and other goods offered through the website.
  • Order: A request submitted by the customer to purchase one or more products through the website.
  • Carrier: Any postal service, courier, final-mile delivery provider or logistics company involved in delivering an order.
  • Fulfilment partner: A third party used to store, process, package or ship products on our behalf.
  • Business day: Monday through Friday, excluding applicable public holidays, unless expressly stated otherwise.
  • Policies: These Terms and Conditions and our Shipping Policy, Return and Refund Policy, Privacy Policy and any other policy displayed on the website.

 

 

2. Applicability

These Terms and Conditions apply to every offer, order, purchase and agreement involving Julian & Claire Toronto, unless a different arrangement has been expressly confirmed by us in writing.

Any terms proposed by the customer will not apply unless Julian & Claire Toronto has expressly accepted them in writing.

If any part of these Terms and Conditions conflicts with a mandatory consumer protection law that cannot legally be excluded, the mandatory legal provision will apply to the extent of that conflict.

 

 

3. Eligibility to Purchase

To place an order, you must be legally capable of entering into a binding agreement or have the permission and supervision of a parent or legal guardian.

By submitting an order, you confirm that:

  • The information you provide is accurate and complete;
  • You are authorized to use the selected payment method;
  • You are purchasing the products for lawful purposes;
  • You will not use the website or products fraudulently or unlawfully.

 

 

4. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, measurements, materials and other information as accurately as possible.

However, minor differences may occur due to:

  • Screen or device settings;
  • Lighting and photography;
  • Manufacturing or production batches;
  • Natural variations in fabrics or materials;
  • Minor measurement differences.

Reasonable differences in colour, texture or measurement do not automatically mean that a product is defective.

Product photographs are provided for illustrative purposes. Customers should review the full product description, available measurements and size chart before placing an order.

Nothing in this section limits rights relating to products that are materially defective, unsafe, incorrectly described or unsuitable for their ordinary intended purpose.

 

 

5. Prices, Promotions and Taxes

Prices displayed on the website are generally shown in Canadian dollars unless otherwise stated.

Applicable sales taxes will be displayed or calculated during checkout where required.

We may change product prices at any time before an order is accepted. A price change will not affect an order that has already been accepted by us.

We make reasonable efforts to ensure that prices and promotions are accurate. If an obvious pricing, typographical or technical error occurs, we may contact the customer before accepting or fulfilling the order.

In such circumstances, the customer may be given the opportunity to proceed at the correct price or cancel the affected item or order.

Discount codes, promotional offers and bundle discounts:

  • May be subject to additional conditions;
  • May have an expiry date;
  • May not be combined unless expressly permitted;
  • May be limited to specific products, customers or order values;
  • Have no cash value;
  • May be withdrawn or corrected before an order is accepted where a genuine error has occurred.

We will not advertise a discount based on a fabricated or misleading regular price.

 

 

6. Order Submission and Acceptance

Submitting an order through the website constitutes an offer by the customer to purchase the selected products.

An automatic order confirmation confirms that we have received the order. It does not necessarily mean that the order has been finally accepted or shipped.

An order is accepted when:

  • Payment has been successfully authorized;
  • Any required verification has been completed;
  • The order has entered fulfilment or has been confirmed for shipment.

We reserve the right to decline, cancel or place an order on hold before shipment where reasonably necessary, including when:

  • A product is unavailable;
  • A price or product information error has occurred;
  • Payment cannot be authorized;
  • The order is identified as potentially fraudulent or high risk;
  • Required customer information is incomplete or inaccurate;
  • The shipping address cannot be verified;
  • The order violates these Terms and Conditions;
  • We reasonably suspect unlawful, abusive or fraudulent activity.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

 

 

7. Order Verification and Fraud Prevention

To protect customers and Julian & Claire Toronto against fraud, unauthorized transactions and chargebacks, we may conduct additional checks before releasing an order.

We may ask the customer to confirm information including:

  • Full name;
  • Billing address;
  • Shipping address;
  • Postal code;
  • Email address;
  • Telephone number;
  • Confirmation that the customer placed and authorized the order.

An order may remain on hold while verification is pending.

We will never ask the customer to email a complete payment-card number, card security code or online banking password.

If the customer does not provide reasonably requested verification, we may cancel the order and refund any eligible amount to the original payment method.

 

 

8. Payment

Available payment methods may include:

  • Visa;
  • Mastercard;
  • American Express;
  • Apple Pay;
  • Google Pay;
  • Shop Pay;
  • Other payment methods displayed during checkout.

Payment must be successfully authorized before an order can be fulfilled.

Payments may be processed by third-party payment providers. Use of a payment provider may also be subject to that provider’s terms and privacy practices.

The customer is responsible for ensuring that:

  • The selected payment method is valid;
  • Sufficient funds or credit are available;
  • The billing information is complete and accurate;
  • The customer is authorized to use the payment method.

 

 

9. Cancellations and Order Changes

Customers should contact our Customer Care Team as soon as possible if they wish to cancel or change an order.

Because processing may begin shortly after an order is submitted, we cannot guarantee that an order can be changed or cancelled.

Once an order has entered fulfilment or has been shipped, it can no longer be cancelled and must be handled under our Return and Refund Policy.

Any mandatory cancellation rights that cannot legally be excluded remain unaffected.

 

 

10. Processing and Delivery

Orders are normally processed within 1 to 3 business days.

The estimated total delivery time within Canada is normally 9 to 14 business days.

All delivery times are estimates and are not guaranteed.

Delivery may take longer due to circumstances including:

  • Busy sales periods;
  • Public holidays;
  • Severe weather;
  • Carrier disruptions;
  • Customs or security inspections;
  • Labour disputes;
  • Incorrect or incomplete customer information;
  • Remote delivery locations;
  • Other circumstances outside our reasonable control.

A delay within the carrier network does not automatically mean that a parcel is lost.

Complete delivery terms are provided in our Shipping Policy, which forms part of these Terms and Conditions.

 

 

11. Customer Responsibility for Delivery Information

The customer is responsible for providing complete and accurate shipping information, including:

  • The recipient’s full name;
  • Street name and house or unit number;
  • Apartment, suite or buzzer number where applicable;
  • City and province;
  • Postal code;
  • Email address;
  • Telephone number.

Customers must review their order confirmation and notify us as soon as possible if any information is incorrect.

We cannot guarantee that an address can be changed after the order has entered processing or fulfilment.

To the extent permitted by applicable law, Julian & Claire Toronto is not responsible for delivery failure caused by inaccurate, incomplete or outdated information supplied by the customer.

 

 

12. Tracking, Delivery Attempts and Pickup Locations

Where available, tracking information will be sent after an order has shipped.

The customer is responsible for monitoring the tracking status and responding promptly to:

  • Delivery notifications;
  • Attempted-delivery notices;
  • Requests from the carrier;
  • Pickup instructions;
  • Address or access issues.

If the customer is unavailable at the time of delivery, the carrier may make another delivery attempt, leave the parcel in an authorized safe place, deliver it to a parcel locker or transfer it to an official pickup location.

Transfer to an authorized pickup location following an unsuccessful delivery attempt forms part of the normal delivery process and does not, by itself, constitute non-delivery.

The customer must collect the parcel within the timeframe specified by the carrier.

If the customer does not collect the parcel, refuses delivery or fails to cooperate with reasonable carrier instructions, the parcel may be returned to sender.

Any refund or reshipment will only be assessed after the return status has been verified and will be subject to our Shipping Policy and Return and Refund Policy.

 

 

13. Fulfilment Partners and International Shipping Routes

Julian & Claire Toronto may use suppliers, warehouses, fulfilment partners and logistics providers located in Canada or other countries to process and deliver orders.

Products may therefore be shipped through an international logistics route or directly from an overseas fulfilment facility.

The use of a third-party supplier, warehouse, fulfilment partner or carrier does not change the contractual relationship between Julian & Claire Toronto and the customer.

Julian & Claire Toronto remains the customer’s point of contact for order-related questions, subject to these Terms and Conditions and applicable law.

 

 

14. Import Duties, Taxes and Additional Charges

Orders placed for delivery within Canada will be charged according to the prices, taxes and other amounts disclosed during checkout.

Customers will not be charged undisclosed mandatory fees by Julian & Claire Toronto after checkout.

If an international delivery outside Canada is separately agreed, the recipient may be responsible for:

  • Import duties;
  • Customs charges;
  • Local taxes;
  • Brokerage fees;
  • Other charges imposed by the destination country or carrier.

Unless expressly stated otherwise before purchase, these international charges are not included in the product price and must be paid by the recipient directly to the relevant authority or carrier.

Refusal to pay applicable international charges may cause the parcel to be returned. Verified non-recoverable shipping, customs, return or handling costs may be deducted from an eligible refund where permitted by applicable law.

 

 

15. Returns, Exchanges and Refunds

Julian & Claire Toronto offers a 30-day return period, subject to the eligibility requirements stated in our Return and Refund Policy.

Unless otherwise required by applicable law:

  • A return request must be submitted within 30 calendar days after delivery;
  • The return must be approved before the item is shipped;
  • The item must be unused, unworn, unwashed and unaltered;
  • All original tags must remain attached;
  • Original packaging, accessories and documents must be included;
  • The customer must follow the return instructions provided by our Customer Care Team;
  • The customer is responsible for ordinary return shipping costs for change-of-mind, sizing, fit, style or colour-preference returns.

Customers must not send a return to the original shipping address or any other address that has not been authorized by our Customer Care Team.

Receiving a returned parcel does not automatically mean that the return has been approved. Returned items will be inspected before a refund or exchange is processed.

Items that show wear, washing, alteration, damage, stains, odours, missing tags, missing accessories or other loss of value may be refused or may qualify only for a reduced refund, where permitted by applicable law.

Complete return, exchange and refund conditions are provided in our Return and Refund Policy, which forms part of these Terms and Conditions.

 

 

16. Incorrect Size, Fit or Colour Preference

The customer is responsible for reviewing the product description, measurements, size chart and available product options before submitting an order.

A product being too large, too small, looser, tighter or otherwise fitting differently from the customer’s preference does not, by itself, mean that the product is defective.

Minor colour differences caused by photography, lighting, screen settings, fabric or production batches do not automatically mean that an item is defective or incorrectly supplied.

Returns and exchanges based on size, fit, style or colour preference remain subject to the standard return conditions and customer-paid return shipping costs.

 

 

17. Damaged, Defective or Incorrect Products

If a customer believes that a product is damaged, materially defective or incorrectly supplied, the customer should contact our Customer Care Team as soon as reasonably possible.

We may request reasonable evidence to investigate the claim, including:

  • Photographs of the complete product;
  • Close-up photographs of the issue;
  • A photograph of the product label;
  • A photograph of the outer packaging and shipping label;
  • A short video where the issue cannot be demonstrated clearly in photographs.

The customer must not wear, wash, alter, repair or dispose of the product while the claim is under review, unless doing so is reasonably necessary for safety or we have provided different instructions.

Depending on the circumstances and applicable law, an appropriate solution may include:

  • Repair where appropriate;
  • Replacement;
  • Reshipment of the correct product;
  • Partial refund;
  • Full refund;
  • Store credit, where accepted by the customer;
  • Return of the item at our expense where required.

A loose thread, removable crease, minor packaging damage, slight measurement variation, natural material variation or reasonable colour difference does not necessarily mean that an item is defective.

Nothing in these Terms and Conditions excludes any mandatory statutory warranty or other consumer right relating to defective, unsafe, incorrectly described or incorrectly supplied products.

 

 

18. Refund Processing

Approved refunds will normally be issued to the original payment method.

After an eligible return has been received, inspected and approved, please allow approximately 5 to 7 business days for us to process the refund.

Additional processing time may be required by the customer’s bank, card issuer or payment provider.

Unless otherwise required by law, the following costs are generally non-refundable:

  • Original premium or expedited delivery costs;
  • Customer-paid return shipping costs;
  • Customs duties or import charges;
  • Return-to-sender charges caused by the customer;
  • Costs resulting from an incorrect or unauthorized return address;
  • Costs resulting from failure to follow the return instructions.

Discounts, bundle offers and promotional reductions may be recalculated when only part of an order is returned.

If the retained products no longer qualify for the original promotion, the refund may be adjusted to reflect the correct price of the retained products, where permitted by applicable law.

 

 

19. Non-Returnable and Final-Sale Products

Certain products may be non-returnable for hygiene, health, safety or personalization reasons, except where they are defective or incorrectly supplied.

These products may include:

  • Underwear and intimate apparel;
  • Swimwear after removal of a hygiene seal;
  • Earrings or pierced jewellery;
  • Personal-care or hygiene products;
  • Personalized, customized or made-to-order products;
  • Gift cards;
  • Products clearly marked as final sale or non-returnable before purchase.

Final-sale or non-returnable status will be displayed on the relevant product page where applicable.

A final-sale designation does not exclude mandatory rights relating to defective, unsafe or incorrectly supplied products.

 

 

20. Product Safety and Recalls

Customers must use and care for products according to any instructions supplied with the product.

If a customer becomes aware of a potential safety problem, the customer should stop using the product and contact Julian & Claire Toronto promptly.

Where a product is subject to a safety notice or recall, we may contact affected customers using the contact information supplied with the order.

Customers agree to cooperate reasonably with any applicable recall, safety investigation or corrective action.

 

 

21. Delivery and Return Disputes

Customers are requested to contact our Customer Care Team first regarding delivery, return or refund concerns so that we have a reasonable opportunity to investigate and offer an appropriate solution.

Starting a chargeback or payment dispute does not automatically establish that:

  • An order was not delivered;
  • A returned item was eligible for a refund;
  • The customer followed the return instructions;
  • A refund or replacement is legally due.

In connection with a delivery or payment dispute, Julian & Claire Toronto may provide relevant evidence to the payment provider, including:

  • Order confirmation details;
  • The policies applicable on the purchase date;
  • Payment and fraud-screening information;
  • Shipping and tracking information;
  • Delivery-attempt records;
  • Pickup-location notices;
  • Proof of delivery;
  • Address information supplied by the customer;
  • Customer communications;
  • Return instructions and tracking;
  • Warehouse or inspection records;
  • Evidence of a refund, replacement or proposed resolution.

Nothing in this section prevents a customer from exercising any lawful statutory or contractual right.

 

 

22. Customer Accounts

Where customer accounts are available, the customer is responsible for:

  • Providing accurate account information;
  • Keeping login details confidential;
  • Restricting access to the account and device;
  • Notifying us promptly of suspected unauthorized access.

We may suspend or restrict an account where we reasonably suspect unauthorized access, fraud, misuse or a violation of these Terms and Conditions.

 

 

23. Acceptable Use of the Website

You may use the website only for lawful personal or business purchasing purposes.

You must not:

  • Use the website for fraud or unlawful activity;
  • Submit false or misleading information;
  • Interfere with the operation or security of the website;
  • Attempt to access systems or data without authorization;
  • Upload malicious code, viruses or harmful material;
  • Use automated systems to scrape or extract website content without permission;
  • Impersonate another person or organization;
  • Use the website in a manner that infringes the rights of another party.

We may suspend or restrict access where a user violates these requirements.

 

 

24. Intellectual Property

All intellectual property rights relating to the website and its content belong to Julian & Claire Toronto, L&D Ecommerce Limited or their respective licensors.

This includes, where applicable:

  • Brand names and logos;
  • Website designs and layouts;
  • Text and product descriptions;
  • Photographs and graphics;
  • Videos;
  • Software and source code;
  • Marketing materials.

The customer receives a limited, non-exclusive, non-transferable and revocable right to use the website for lawful personal shopping purposes.

Website content may not be copied, reproduced, distributed, sold, commercially exploited, reverse engineered or modified without prior written permission, except where permitted by applicable law.

 

 

25. Reviews, Feedback and Customer Content

Customers may choose to submit reviews, photographs, comments, suggestions or other feedback.

By submitting content, the customer confirms that:

  • The content is accurate to the best of their knowledge;
  • They have the right to submit it;
  • It does not violate another person’s rights;
  • It is not unlawful, abusive, defamatory or misleading;
  • It does not contain malicious software or harmful material.

The customer grants Julian & Claire Toronto a non-exclusive, worldwide, royalty-free licence to use, reproduce and display voluntarily submitted content for business, customer-service and marketing purposes, subject to applicable privacy law.

We reserve the right to remove content that violates these Terms and Conditions or applicable law.

 

 

26. Third-Party Services and Links

The website may contain links to or integrations with third-party services, including payment providers, tracking services, social-media platforms and other websites.

Julian & Claire Toronto does not control third-party websites and is not responsible for their independent content, availability, security or privacy practices.

Use of a third-party platform may be subject to that platform’s own terms and policies.

Nothing in this section excludes responsibility for third parties acting directly on our behalf where responsibility cannot legally be excluded.

 

 

27. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, Julian & Claire Toronto will not be liable for indirect, incidental, special or consequential losses arising from:

  • Use of or inability to access the website;
  • Interruptions or technical failures outside our reasonable control;
  • Unauthorized third-party access not caused by our failure to exercise legally required care;
  • Delays or failures caused by events outside our reasonable control;
  • Use of a product in a manner contrary to its intended purpose or care instructions.

Where Julian & Claire Toronto is legally liable in connection with an order, our liability will, to the fullest extent permitted by law, be limited to losses that were reasonably foreseeable and directly connected to the relevant breach.

Nothing in these Terms and Conditions excludes or limits liability or rights that cannot legally be excluded or limited, including applicable rights relating to:

  • Defective or unsafe products;
  • Products that do not conform to their description;
  • Fraud or fraudulent misrepresentation;
  • Gross negligence or wilful misconduct where applicable;
  • Personal injury where liability cannot legally be excluded;
  • Mandatory statutory warranties and consumer protection rights.

 

 

28. Events Outside Our Reasonable Control

Julian & Claire Toronto will not be responsible for a delay or failure to perform caused by circumstances outside our reasonable control.

Such circumstances may include:

  • Severe weather or natural disasters;
  • Fire, flood or public emergencies;
  • War, civil unrest or terrorism;
  • Government action or legal restrictions;
  • Customs or border delays;
  • Carrier or logistics disruptions;
  • Labour disputes or strikes;
  • Telecommunications or internet failures;
  • Cyber incidents despite reasonable security measures;
  • Supply-chain interruptions;
  • Public-health emergencies.

Where reasonably possible, we will take appropriate steps to reduce the effect of the event and continue or resume performance.

This section does not remove any remedy that applicable consumer law requires us to provide.

 

 

29. Privacy and Cookies

We collect and process personal information in accordance with our Privacy Policy and applicable privacy requirements.

Our website may use necessary, functional, analytical and marketing cookies.

Where required, customers may manage non-essential cookie preferences through the available cookie settings.

Disabling certain cookies may affect some website functions.

 

 

30. Changes to These Terms

We may update these Terms and Conditions where reasonably necessary, including to reflect:

  • Changes to our services or business operations;
  • Changes to website functionality;
  • Changes in applicable laws or regulatory requirements;
  • Security or fraud-prevention requirements;
  • Clarifications or corrections.

Updated terms will be published on this page with a revised “Last updated” date.

Changes will not normally apply retroactively to an order that was already accepted, unless required by law or expressly agreed with the customer.

 

 

31. Suspension and Termination

We may suspend or terminate a customer’s access to the website or account where reasonably necessary because of:

  • A violation of these Terms and Conditions;
  • Fraud or attempted fraud;
  • Abusive or unlawful conduct;
  • Unauthorized system access;
  • Activity that threatens the website, customers or third parties.

Suspension or termination does not affect:

  • Accepted orders, unless they are separately cancelled;
  • Existing payment obligations;
  • Return or refund rights;
  • Mandatory statutory rights;
  • Provisions intended to remain effective after termination.

 

 

32. Governing Law and Consumer Rights

These Terms and Conditions and the contractual relationship with Julian & Claire Toronto are governed by the laws applicable to L&D Ecommerce Limited, subject to any mandatory consumer protection laws that apply to the customer.

Customers may have mandatory rights under the laws of their Canadian province or territory of residence.

Nothing in these Terms and Conditions is intended to deprive a customer of a mandatory right, remedy, statutory warranty or legal protection that cannot validly be waived or excluded.

Where a mandatory consumer law provides the customer with greater protection than these Terms and Conditions, the mandatory legal protection will prevail to the extent required.

 

 

33. Complaints and Dispute Resolution

Customers should contact our Customer Care Team first if they have a complaint relating to an order, product, delivery, return or refund.

Customers should provide:

  • Their full name;
  • The order number;
  • A clear description of the problem;
  • Relevant photographs, videos or tracking information;
  • The requested resolution.

We will review the complaint and attempt to provide a reasonable response or solution.

Nothing in this section prevents a customer from contacting an applicable provincial or territorial consumer protection authority, payment provider or court where they have the legal right to do so.

 

 

34. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

 

 

35. No Waiver

If Julian & Claire Toronto does not immediately enforce a provision of these Terms and Conditions, this does not mean that we permanently waive the right to enforce it later.

Any waiver must be expressly confirmed in writing and applies only to the specific circumstances for which it was given.

 

 

36. Entire Agreement

These Terms and Conditions, together with the policies incorporated into them, form the agreement between Julian & Claire Toronto and the customer regarding use of the website and purchase of products.

If a specific written agreement between Julian & Claire Toronto and a customer expressly conflicts with these Terms and Conditions, the specific written agreement will apply to the extent of that conflict.

 

 

37. Customer Service and Contact Information

For questions about these Terms and Conditions, an order or our services, please contact us:

Brand name: Julian & Claire Toronto

Operating company: L&D Ecommerce Limited

Website: julianclairetoronto.com

Email: contact@julianclairetoronto.com

Customer Care hours: Monday to Saturday, from 9:00 AM to 5:00 PM Eastern Time.

We aim to respond within 1 business day.

Please include your full name, order number and a clear description of your request so we can assist you efficiently.